Refund Policy
Thank you for shopping at Pemdas Garden. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment (handled securely via our payment processors). Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges If you would like to exchange your item, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Perishable goods (such as highly sensitive or opened live plant materials/seeds if not maintained properly)
Damaged or Defective Items In the unfortunate event that your item arrives damaged or defective, please contact us immediately at 072 888 3082 or 077 568 5628, or via WhatsApp. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with further instructions or a return solution.
Processing Time Refunds and exchanges will be processed within 3 to 5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us If you have any questions or concerns regarding our refund policy, please contact us:
Refund Policy
Thank you for shopping at Pemdas Garden. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment (handled securely via our payment processors). Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges If you would like to exchange your item, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Perishable goods (such as highly sensitive or opened live plant materials/seeds if not maintained properly)
Damaged or Defective Items In the unfortunate event that your item arrives damaged or defective, please contact us immediately at 072 888 3082 or 077 568 5628, or via WhatsApp. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with further instructions or a return solution.
Processing Time Refunds and exchanges will be processed within 3 to 5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us If you have any questions or concerns regarding our refund policy, please contact us:
- Email: contact@pemdasgarden.lk
- Phone/WhatsApp: 072 888 3082 / 077 568 5628